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Step
1: A Preliminary Assessment
To
gauge the level of results you can expect from your business, we'll ask
you to complete a preliminary questionnaire. Using software tools designed
to identify and quantify your potential for profit improvement, we're able
to tell you just how much improvement you could expect using the
techniques and resources available to us.
Step
2: An Initial Consultation Ensures There's a Match
Here
we'll present you with a summary of the improvement potential within your
business. You see some of the processes used and how together we will
approach improving your business and its return on your investment. When
you decide to continue the process you receive your personal copy of your
'Business Development Program
Step 3: A More Detailed Investigation Maps
a Course of Action
Included
in your Business Development Program is a more detailed 'Business
Development Questionnaire'. This gives you instant insights into the
challenges you face and what needs to be done to positively deal with
them. We can then identify the strategic opportunities that come from the
way you do business - your business processes - and provide you with a
documented analysis. This will help you see and develop a course of action
made all that much clearer by your next step...
Step 4: Your Strategic Vision Decided
Most
business people have only a 'hazy' vision for the future of their
business. To really achieve improvements it's important to turn that
vision into a crystal clear picture. From there you can work back to where
you are today, identifying all the strategies you need to implement to
achieve your goals. We use a Planning Session for that process. At your
Planning Session your team here reviews with you the key issues you face
and the potential solutions. Here you really start to see how the process
comes together and why it's just so important to develop your business
even further right now. As a result...
Step
5: A Plan of ACTION Will Be Devised
We've
found clients relate better to 'Action' plans rather than lengthy, heavily
worded business plans. You'll receive a result orientated action plan
that's easy to relate to and more importantly - easy to implement. This
plan provides you with the basis for moving forward with your business
development. With clearly defined goals and dates to achieve them by, you
and your team have far more direction and far more likelihood of success.
Step
6: Your Customers Often Have All the Answers
To really create a successful business you must know exactly what your
customers want and interestingly, what they find frustrating when dealing
with your business and your type of business. That way, you can adopt
strategies and business processes that make yours the specific business
within your industry they prefer to deal with.
Addressing your customers issues gives you a great opportunity to create a
competitive edge for your business, an edge that means you could for
instance, move away from competing on price and continue to capture more
and more customers.
A 'Client Advisory Board' where we sit down with customers and listen to
them in a special, structured way is a major key here and an invaluable
way to add value to your business. We know precisely how to facilitate
yours, using a turn-key approach with selected customers that will mine
critical information for you.
Step
7: Your Team Has Even More Answers
Your employees play a vital
role in how well your business meets customers' expectations. Better yet,
your team deal directly with the issues raised by your customers on a day
to day basis. Often, that means they have 'hands on' insights you could
benefit from. A 'Team Advisory Board' (much like your Customer Advisory
Board) generates strategies that improve the processes within your
business. We have protocols for working with your people to develop
a customer service plan that directly deals with the feedback you receive
from customers and team members alike - instantly setting your business on
a path much more aligned with customer expectations.
Step 8: An Entirely Different Kind of
Audit
At FVBK we like to look at a business as a collection of people performing
a wide range of activities or 'processes'. How well these activities are
completed ALWAYS determines the outcomes or results your business
achieves.
We find most businesses have not truly systemized their processes. The
result being that those outcomes are often random and many business people
are left feeling they lack real control.
Improving business performance is fundamentally then about improving the
key processes within your business.
FVBK uses a system to analyze the processes that comprise your business
and its activities and identifies with you and your team which processes
need to be re-designed for far better results.
Step
9: Your Key Business "Processes" - A System
From
there, we can work with you to document the elements of your business and
its processes. This gives you a documented system that allows you greater
control over your results, by defining exactly how each process is to be
completed. Again, you get better control AND outcomes. Another consequence
is critical. The value of your business increases as your business moves
more and more towards being a turn-key 'system' - a system that produces
expected results.
Step 10: Your Financial
Plan and New KPI's
Imagine having a control panel on your desk, much like the dashboard of
your car, with gauges and signals that tell you instantly how your
business is traveling. Compare that to the hectic, reactive nature of most
businesses, large or small.
Your 'Key Performance Indicators' (KPI's) and your Financial Plan offer
that level of control for your business just like your dashboard. Called
your 'Management Control Plan', these KPI's and financial projections help
you track your progress. They tell you what is going on in all the key
areas of your business and enable you to respond quickly to changes and
new situations - that way generating optimal profits for you.
If
you're ready to begin your Journey, contact us
now. |
