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Another
key to successful management lies in managing conflict. Conflict is an
inevitable part of business and the workplace, but it doesn't have to be
crippling. A measure of an organization's success is the degree to which
conflict can be exposed and the energies associated with it channeled to
develop good ideas, better relationships and stronger services.
Establishing
policies and procedures is the first step to managing conflict. Take some
time to consider how you want to handle challenges from and within your
team. Do you have an open door policy where team members can talk to you
about their concerns? Clearly communicate your philosophy and policies
around conflict. For example, you may welcome differences of opinion about
work-related issues but not tolerate gossiping, insulting or attacking
verbally someone or their position. Be sure to discuss this with your
team.
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