Monthly Buzz #17
July 21, 2003

The 5 Commitments to Customer and Employee Loyalty

Consider incorporating these 5 commitments as part of your company's overall mission. Feel free to hang these around the office, print on business cards or work with your team to rewrite and reorganize to best suit your company. 

1. Everyone in this company has the right and responsibility to serve our customers beyond their wildest expectations. 

2. We say what we mean and mean what we say. 

3. If we are unable to deliver on a promise to employees or customers, we admit our mistake as soon as possible and offer the best possible alternatives. 

4. Our employees are our partners in bringing the best solutions, services and products to our customers. 

5. We acknowledge that we cannot be all things to all customers and reserve the right to say no to customers once all other avenues have been explored.

FEATURE:  In Search of Fresh Cheese

Business Development Corner:

• Reward the Right Results 

• When Should I Begin Collecting on Overdue Accounts? 

• Do You Need Help Generating Publicity? 

• The 5 Commitments to Customer and Employee Loyalty 

• Important Information - Gather the Data 

TAX BRACKET:  Disasters