FVBK Buzz - June 2003

Monthly Buzz #16
Transform Your Business
June 2003

Feature: How Long Since You Tested Your Prices?

The Tax Bracket: New Tax Scam Targets Potential Recipients of Advance Child Tax Credit

Give People a Clear and Detailed Action Plan
Beginning a Successful Planning Session
Some Tips for Helping Your Team Accept Change
Customer Service Roadblocks

Feature:

How Long Since You Tested Your Prices?

Testing prices is a major source of surprise for many people. Different prices on the same product often outperform one another by an enormous margin.

The Tax Bracket:

New Tax Scam Targets Potential Recipients of Advance Child Tax Credit
- Andrew McMillan

The Internal Revenue Service is warning taxpayers about a new scam targeting potential recipients of the Advance Child Tax Credit.

Business Development Corner:

Give People a Clear and Detailed Action Plan

Trying to garner customer loyalty without paying attention to team loyalty is like bungee jumping without the bungee. You'll kill yourself trying.

Beginning a Successful Planning Session

Outline your hopes for the process and the overall structure of your session in your opening comments.

Some Tips for Helping Your Team Accept Change

Allow people to express their fears and concerns. Conduct a meeting for just that. Approach people one on one.

Customer Service Roadblocks

Sometimes when morale is low and systems are complicated, people begin to build roadblocks to superior customer service.

Memorable Quotes:	I hear and I forget. I see and I remember. I do and I understand. - Confucius
	It takes less time to do a thing right, than it does to explain why you did it wrong. - Henry Wadsworth Longfellow
	If you have the courage to begin, you have the courage to succeed. - David Viscott

DISCLAIMER
Information provided in this publication is intended as general information only and should be considered carefully for your own business situation before use. This firm and any associated companies accept no responsibility or any form of liability from reliance upon or use of its contents.