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Sometimes
when morale is low and systems are complicated, people begin to build
roadblocks to superior customer service.
We
call them don't blocks.
Here
are 5 common don't blocks. If you're experiencing problems or want to
increase your customer service efforts, consider bringing this list to a
meeting for discussion.
5
"Don't" Blocks to Customer Service
-
Don't
know
-
Don't
care
-
Don't
tell me, tell someone else
-
Don't
make things too difficult for me
-
Don't
bring your problems here take them somewhere else.
Ask
us about "Towards Awesome Service" - a customer service focused
training workshop we can run with your team members to help them
understand the critical link between quality customer service and business
growth.
Together
we can help your team become truly excited about delivering
"Awesome" service to your customer base. |
