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Resistance
to change often stems from the extent to which the changes impact each
worker personally. Remember that reluctance is often the product of
insecurity or threats to one's feeling of competence. Some people feel
comfortable with old systems and fear learning new systems. Complaining,
camouflaging errors, withdrawal, apathy or overt anger are common
manifestations of fear and reluctance. Stay positive and focused during
these periods. These behaviors are signs that your team is actually going
through the change process. Address these behaviors head-on and make
opportunities for people to constructively address their hesitation or
reservation. Now is the time for support and encouragement. Some will need
more than others.
Look
forward to more discussions about change in future editions of this
newsletter.
If
you're in the process of introducing change in your business, we are happy
to assist. |
