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Criticism
doesn't have to hurt or elicit anger. Here are five ways to lessen its
impact.
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Consider
an Apology: When appropriate, it shows your regret that a conflict or
misunderstanding is occurring.
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Agree:
If the criticism is valid admit your responsibility and apologize. You
might agree by saying, "You're right, I do interrupt sometimes.
I'm sorry." Then drop it and move on.
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Share
Your Perspective: If you do not agree with the criticism , communicate
how you see things without placing blame or personalizing the
situation. Wait awhile after hearing the criticism so you don't seem
"defensive." Give it some time and then state your side.
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Make
amends: If you did or said something deserving of the criticism, think
about what you can now say or do to "mend fences" with the
other person.
If
you are unsure, ask the person, "What can I do or say to make
this up to you or to help make things better between us?"
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Set
Some Boundaries: Use this technique when you get criticism in an
abusive manner.
Even
if you did do something to warrant some criticism, you have the right
to put limits on how you are treated! Be polite, clear, and firm.
Make
sure your limits are clear and reasonable.
We
can help you increase trust and improve communication in your
organization. Ask us today about our "Business Workout" seminar
series and learn how participation in these informative, fun and
fast-paced workshops can help you build a much better business (and have
more fun in the process!). |
