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Monthly Buzz #14
March 2003

What You Can Measure You Can Manage

With each business development initiative you implement be sure to always measure and compare results. Always test one idea against another.

It is amazing how few companies do. Few test any aspect of their marketing and then compare it to something else. They bet their destiny on arbitrary, subjective decisions and conjecture.

One way of saying it is like this:

"We do not have the right or the power to predetermine what the marketplace wants — to do so is arrogant in the extreme."

Interesting thought, isn't it? None of us want to be considered arrogant. And the way to avoid it is by measuring the results of different approaches. But it's not just measuring — it's measuring everything!

Here's a simple example: ever wondered why McDonalds stores are red and yellow? — It's not by accident), they tested different approaches (colors in this case) and found red and yellow produced better results for them.

Measurement has a purpose. It's to demand maximum performance from each process in your business. We can help you identify which processes you could and should be measuring in your business.

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